All check-in counters are opened 4 hours before departure and counters are closed 1 hour before departure. Exceptionally, check-in for all passengers on Ethiopian Airlines at Lusaka International Airport starts 4 hours before departure and ends 1 hour prior to departure.
Passengers need to ensure that they come with confirmed bookings, and travel documents in order for their respective destination and transit points, which they will need to present at the counters. Passengers must also ensure that their luggage is within the allowed weight/piece for their particular flight. Any weight/piece above the allowance will incur extra charge.
Separate counters are available for Cloud Nine passengers and frequent fliers with Silver/Gold ShebaMiles membership cards. Once Cloud Nine passengers and Silver/Gold ShebaMiles members have completed their check-in process they will be given an invitation card to use the Cloud Nine Lounge and ShebaMiles Lounge both located at the Departure Area.
Check-in at the counter
For personal service, our friendly staffs at our check-in counters at airports we fly to around the world are happy to help you. They make sure that your baggage is checked through to your final destination and give you your boarding pass.
Baggage Check in
Passengers are permitted a free checked baggage allowance the limit of which may differ by class and point of origin-destination.
Excess baggage may be carried on payment of applicable charges.
On all Ethiopian routes you are allowed to carry only two piece of hand baggage with a maximum weight of 8kgs and measuring not more than 20x40x55cms or 8x16x22inches into the cabin.
Please contact your nearest Ethiopian airlines office for more specific information
The time shown on flight coupons is the departure time of the aircraft. In order to perform check-in operations in due time, the passenger is requested to report at the airport check-in counter 3 hours prior to flights departure.
Passengers to/from the U.S.A are required to report at least 4 hours prior to flight departure. Passengers who fail to report within the above time limit should be aware that Ethiopian Airlines reserves the right not to accept passengers who arrive later than 2 hours before the scheduled time of departure.