Lost or Damaged Baggage

Damage, delayed and loss of baggage should be reported to Ethiopian Airlines representative at the airport of your destination immediately after the arrival of your flight and before leaving the baggage claim area to secure a file reference number.

Ethiopian shall not be liable for normal wear and tear such as scratches and dents.

 Follow up on Baggage Claims

Ethiopian Airlines sincerely regrets the delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 25 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.

Great emphasis is given to correct Tag Details, Address on the missing bag, and Brand Information of the Bag, Color and Type of bag, and Content of the Bag. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.

Contact local Ethiopian offices on an e-mail where xxx stands for three letter IATA code of your destination airport where Ethiopian Airlines operate.

It is our sincere belief that positive Identification of your bag will be made during this time.

Once you file a claim you can follow your claim status following this link:

For lack of local contact or incase of unreasonable delays on your claim, please contact customer relation through Support and Feedback

 Lost Baggage Questionnaire (LBQ)

For your ease of access you can download and print the LBQ by clicking on the link below:

Click here to get Lost Baggage Questionair form

To view the PDF files you need to have Adobe Acrobat Reader which you can download here free of charge:

Download Adobe Acrobat Reader

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